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Home> Support> Troubleshooting> LUX 511/ 711/ 811
* C - Cause; R - Remedy *
1. No washing water gets sprayed
  C: The water is not filled in the unit's internal water tank.
  R: Wait about one minute after pressing WASH or BIDET button.
  C: Clogged nozzle.
  R: Clean the nozzle.
  C: Timed operation stopped after one minute continuous use.
  R: Press the desired washing switch once again.
  C: The shutoff valve is closed.
  R: Turn on the shutoff valve to open.
  C: Freezing inside the main unit or the water supply pipe.
  R: Raise the room temperature.
    Caution: Operating FreshWash while parts are frozen will cause a malfunction.
2. Washing water is not warm (Except LUX 511)
  C: The water temperature switch is set to Low.
  R: Set the water temperature to High by pressing WATER TEMP. button few times until the indicator light gets changed to Red; It will take about five minutes to reach High.
  C: Continuous operation has depleted the supply of warm water.
  R: Wait about five minutes.
3. Washing water pressure is weak
  C: The water pressure level is set to Low.
  R: Set the WATER PRESSURE to level-5 by pressing the HI button few times.
  C: The strainer is clogged.
  R: Clean the strainer of the branching valve.
4. Seat is not warm (Except LUX 511)
  C: The seat temperature is set to Low (Green).
  R: Set the seat warmth to High(Red) by pressing the SEAT TEMP. button few times until the indicator light gets changed to Red.
5. Drying air is not warm (Except LUX 511)
  C: The dry temperature is set to LO.
  R: Set the DRYER TEMP. to level-5 by pressing the HI button few times.
6. The unit doesn't work
  C: No power .
  R:
  • Make sure the power supply cord is connected properly. Afer the untilis plugged, wait 10 seconds for the control system to be reset.
  • Turn on the unit by pressing the POWER button.
  • Check the light of the POWER button.
  •   C: The seat is not aligned properly to the toilet bowl.
      R: Align the seat so that the sensor switch can work. (for LUX 811 only)
    7. Water leaks
      C: No rubber/ plastic washer used at the connection.
      R:
  • Unfasten the connections.
  • Insert a proper washer.
  • Apply TEFLON tape on the bolt theread area.
  • Connect and tighten.
  •   C: No TEFLON tape was used.
      R:
  • Unfasten the connections.
  • Insert a proper washer.
  • Apply TEFLON tape on the bolt theread area.
  • Connect and tighten.
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    One Militia Drive, Lexington, MA 02421  l  Call Toll Free 1.800.960.4960  l  info@myFreshWash.com
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