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Home> Support> Troubleshooing> LUX 800
* C - Cause; R - Remedy *
1. No washing water gets sprayed
  C: The water is not filled in the unit's internal water tank.
  R: Wait about one minute after pressing WASH or BIDET button.
  C: Clogged nozzle.
  R: Clean the nozzle.
  C: Timed operation stopped after one minute continuous use.
  R: Press the desired washing switch once again.
  C: The shutoff valve is closed.
  R: Turn on the shutoff valve to open.
  C: Freezing inside the main unit or the water supply pipe.
  R: Raise the room temperature.
    Caution: Operating FreshWash while parts are frozen will cause a malfunction.
2. Washing water is not warm
  C: The water temperature switch is set to Low.
  R: Set the water temperature to High by pressing WATER TEMP. button few times until the indicator light gets changed to Red; It will take about five minutes to reach High.
  C: Continuous operation has depleted the supply of warm water.
  R: Wait about five minutes.
3. Washing water pressure is weak
  C: The water pressure level is set to Low.
  R: Set the WATER PRESSURE to level-5 by pressing the HI button few times.
  C: The strainer is clogged.
  R: Clean the strainer of the branching valve.
4. Seat is not warm
  C: The seat temperature is set to Low (Green).
  R: Set the seat warmth to High(Red) by pressing the SEAT TEMP. button few times until the indicator light gets changed to Red.
5. Drying air is not warm
  C: The dry temperature is set to LO.
  R: Set the DRYER TEMP. to level-5 by pressing the HI button few times.
6. The unit doesn't work
  C: No power .
  R:
  • Make sure the power supply cord is connected properly. Afer the untilis plugged, wait 10 seconds for the control system to be reset.
  • Turn on the unit by pressing the POWER button.
  • Check the light of the POWER button.
  •   C: The seat is not aligned properly to the toilet bowl.
      R: Align the seat so that the sensor switch can work.
    7. Water leaks
      C: No rubber/ plastic washer used at the connection.
      R:
  • Unfasten the connections.
  • Insert a proper washer.
  • Apply TEFLON tape on the bolt theread area.
  • Connect and tighten.
  •   C: No TEFLON tape was used.
      R:
  • Unfasten the connections.
  • Insert a proper washer.
  • Apply TEFLON tape on the bolt theread area.
  • Connect and tighten.
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    One Militia Drive, Lexington, MA 02421  l  Call Toll Free 1.800.960.4960  l  info@myFreshWash.com
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